Services
Square Wave offers a wide variety of services for companies using Flex. We have helped industry leaders enhance operational efficiency and achieve peak levels of performance by improving their technical and human processes. We leverage our enormous base of experience, wealth of best practice resources, and technical skill to provide you with high-value services and deliverables that will improve your business.
As veterans in the production and hire industry, we understand the value of strategically aligned service operations, clear data analytics, and practical implementation techniques that yield a high return on investment. Our highly regarded consulting services can help you address a wide variety of business challenges.
Consultation
Benefit from our decades spent working in the production / hire industry and with companies using Flex. We offer macro and micro advice on business workflow, inventory management, and Flex best practices. Our extensive experience and technical expertise enable us to provide the high-value services and deliverables you need to level-up your business.
Initial Setup
We can assist you in getting started with Flex or migrating from other systems. Initial system setup can be a daunting task and decisions made at the beginning of the process can be hard to revise later. Benefit from our extensive experience and get it right the first time.
Custom Configuration
In an ideal world, your business workflow would dictate your software workflow, but this is rarely how things work in reality. Fortunately, Flex offers a high level of customisation and can be configured to suit how your organisation functions. We will tailor your Flex system to achieve your optimal business process.
Custom Reports
Show your clients your best side with customised quotes, equipment lists, and other front-facing documents. Internally, provide your staff with easy access to crucial operational data and detailed business insights with our range of global reports.
RFID
RFID scanning is the pinnacle of asset-tracking technologies and can improve scan speed up to 10x over barcodes. Line of sight is no longer needed and the range of RFID tags available allows for tagging of unique product types. A recent addition to Flex’s feature list, Square Wave is at the forefront of research and experimentation with this exciting but complex feature.
Support
We can assist with any of your Flex-related issues or questions. We are available via email, phone, chat, or virtual meeting to answer your questions and assist with your Flex issues. With consultants on multiple continents, all world timezones are covered.
Documentation
Flex works best when it is used in a consistent manner. Square Wave will work with you to develop best practices and user guidelines specific to your organisation. User manuals, procedural write-ups, and workflow diagrams are all helpful references for new hires or old hands.
Training
Square Wave offers training for your staff across the entire spectrum of users from Warehouse staff up to System Administration. Whether in-person or online, individual or group, we can tailor training sessions to suit your specific needs. Bespoke training videos can also be produced to streamline staff training and onboarding.